CareFlex
FAQs
CareFlex
FAQs
General FAQs
What level of pressure relief do your chairs provide?
Our WaterCell Technology provides a reliable and dynamic pressure-relieving solution for individuals at medium to high risk of pressure injury. It enables the user to achieve a stable and functional posture without compromising pressure management and comfort. We cannot give our seating a Waterlow score. The Waterlow scale measures an individual’s risk of developing a pressure sore. The score comprises various contributing factors, many of which would not be addressed by seating alone—for example, nutrition, age, and body mass index. There should always be a holistic approach to posture and pressure care. With its functions and accessories, the chair should be utilised to distribute body weight more evenly, helping to redistribute the pressure. The user’s care plan is key when it comes to reducing pressure risk, as this should cover the initial set-up and positioning, transfers into the chair, and appropriate continued use.
What level of pressure care relief do the back cushions on your chairs offer?
Quantifying how much pressure relief an individual chair component provides is not possible as there are too many variables. For example, the use of Tilt-in-Space or Back Angle Recline will affect how pressure redistribution is being achieved. The individual components need to be viewed as a complete system.
What level of pressure care relief do the seat cushions on your chairs offer?
Quantifying how much pressure relief an individual chair component provides is not possible as there are too many variables. For example, the use of Tilt-in-Space or Back Angle Recline will affect how pressure redistribution is being achieved. The individual components need to be viewed as a complete system. If there is a clinical need, replacing our WaterCell technology seat cushion and using a third-party cushion is possible. If this is the preferred clinical option, and depending on the size of the third-party cushion, it may be necessary to use a docking cushion.
Can you service a chair?
Yes, a service can be carried out on your chair. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, one of our Engineers will carry out a service on your chair. It may also be possible to take out a service plan.
Do your chairs fit through a standard doorway?
We recommend comparing the chair’s maximum width with the doorways it would need to pass through to see if the chair will fit, as doorway widths can vary quite markedly. Chair Type & Maximum Chair Width:
HydroCare: 720mm
HydroTilt Small & Mini: 650mm
HydroTilt Medium: 730mm
HydroTilt Large: 830mm
HydroTilt XL: 850mm
MultiAdjust Medium: 790mm
HydroFlex Small: 590mm
HydroFlex Medium: 690mm
SmartSeat Small: 630mm
SmartSeat Medium: 720mm
SmartSeatPro Small: 630mm
SmartSeatPro Medium: 720mm
SmartSeatPro II Medium: 850mm
Overnight: 730mm
I have a problem with my chair, can someone come out to fix this?
Yes, it is possible to arrange a visit for your chair to be repaired. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, one of our Engineers will conduct a service call to repair your chair. In some instances, the engineer may need to visit a second time if the required parts need to be ordered from the factory, or your chair may need to be returned to the factory for repair.
Can I order replacement parts for my chair?
Yes, it is possible to order replacement parts for your chair. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, don’t hesitate to contact the team to discuss the required parts.
Can I use any charger to charge my motorised chair?
We would only recommend using a charger supplied by CareFlex to ensure that the charger is compatible with the control box and actuators on our chairs. Using a non-authorised charger could result in issues like poor connection, longer charging times, damage to the battery, or even a fire risk.
I no longer need the chair, can you take them back?
We do not offer a buy-back scheme. Some of our previous customers have donated chairs to local hospices, care homes, and hospitals. Due to their longevity, some of our chairs have been purchased second-hand.
Is there a User Guide for my Chair?
Yes, there are User Guides available for all our chairs. Please download the guide you require by clicking on the ‘Downloads’ button on the relevant chair product page. User guides, technical data, and informative short videos are available for all CareFlex chairs and should be referenced to support safe use, setup, and ongoing management.
Are your chairs compatible with hoists and transfer aids?
CareFlex chairs are compatible with a range of transfer methods and moving and handling equipment, including stand-assist hoists, mobile hoists, and assisted transfers, where clinically appropriate. Seating provision should consider:
- transfer method (e.g. stand-assist, turn-and-pivot, hoisting)
- equipment compatibility and spatial constraints
- seat height and access to support safe transfers
- interaction with other equipment (e.g. wheelchair, bed, commode)
Assessment is required to ensure the chair supports safe, effective transfers and integrates appropriately within the individual’s moving and handling plan.
Can an Air Seat cushion be used with your chairs?
WaterCell Technology® is included as standard in most of our chairs.
Dynamic Air Cushions are designed to cater to individuals at a high risk of developing pressure ulcers or those with existing tissue damage.
These cushions are meticulously designed to complement our range of specialist seating. They are now available for the MultiAdjust, HydroFlex, and SmartSeatPro II small and medium-sized chairs.
Can we collect our order from you?
For new chairs, we recommend that these are delivered and set up by a trained Engineer or Assessor. If your order is for parts or accessories, it is possible to collect from our South Devon factory.
Can we rent a chair from you?
CareFlex or one of our Trade Partners may assist with renting chairs. Please contact our Assessment Team to discuss options.
Can your chairs be used for transportation?
CareFlex chairs may be used for short-distance indoor movement where appropriate and in line with moving and handling guidance.
They are not designed for outdoor mobility and do not replace a wheelchair. Specialist seating and wheelchairs should be considered as complementary systems, supporting different functional needs across the day.
Use must align with the individual’s risk assessment and care plan.
Buying From Us
Can I buy a chair directly from you?
Yes, you can buy a chair directly from us. We recommend having an assessment with one of our Specialist Seating Assessors. Our assessments are free, and you are under no obligation
What is an assessment, and do I need one?
An assessment is key to specialist seating provision. It identifies the user’s clinical requirements, transfer methods, chair use, and environment. It concludes with an agreement on the most appropriate set-up.
Am I VAT Exempt?
Our products can be zero-rated for VAT, having been designed solely for use by disabled people. For more details, you may need to send a completed VAT Exemption Form or provide full details of the charity, if applicable.
Can I pay in instalments or is finance available?
We do not currently offer finance or instalment payment options for our products.
How much does a chair cost?
The cost depends on the type of chair and its specification. Please contact the assessment team to discuss options. (1FAQs).
Can I rent one of your chairs?
Rental may be available via CareFlex or distribution partners, depending on location, model availability, and clinical need. This can be considered where short-term provision or trial is appropriate.